By enrolling in or accessing any Next Level Program ("Program"), you (“Client”) agree to these Terms of Service & Refund Policy ("Terms"). These Terms guide your participation and obligations. Please review them carefully before joining. By enrolling in the Program, you confirm you’ve read, understood, and agree to these Terms in full. If you don’t agree, please don’t participate or use our services.

1. Refund Policy

All payments for Program are final and non-refunded, except as allowed under our conditional guarantee in Section 2. This covers all cases, including change of mind, dissatisfaction, or not participating. We urge you to review Program details and requirements before enrolling. By paying, you accept this refund policy and understand refunds are only possible if you meet the guarantee terms.

2. Conditional Guarantee

If you fully meet all required obligation from when your ads go live ("Start Date"), we’ll refund your Program Fee per the Program Agreement Guarantee Terms: Submit a claim within five (5) business days after Day 120 with full proof (e.g., ad spend, revenue reports). We review and refund within 5 business days if qualified. Partial effort voids the guarantee.

3. Client Responsibility

You must review and understand these Terms before enrolling. By paying, you confirm you’ve read, accepted, and will follow these Terms. We’re not responsible if you fail to understand or comply with these Terms.

4. Service Description

The Program includes a custom high-ticket offer, funnel setup, ad management, coaching, and growth strategies, as detailed in the Program Agreement or our website. Changes to services require written agreement from both parties.

5. Respectful Conduct

We maintain a zero-tolerance policy for abusive, rude, discriminatory, or harassing behavior toward our team. Any such behavior, as determined solely by our team, will result in immediate termination of access to the Program and voids any eligibility for a refund or guarantee claim.

6. Limitation of Liability

To the fullest extent allowed by law, we’re not liable for any loss or damage (direct, indirect, or consequential) from the Program, including lost profits. Our liability is limited to the Program Fee paid. These Terms don’t waive any non-excludable Colorado consumer protection rights.

7. Governing Law

These Terms are governed by Florida law. Disputes go to binding arbitration in Florida, under American Arbitration Association rules. Non-arbitrable matters are handled in Florida courts.